Paypal & major credit card are the two different methods of payment.
We accept VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details.
Delivery and shipping costs
Goods will be dispatched on regular working days, Monday to Fridays. Orders are shipped by FedEx, except orders to Canada which will be sent by USPS International. When your order leaves our warehouse you will receive a tracking number via e-mail that can be used to track your order on fedEx.
- Standard 7 - 14 days: $15
- Priority 2 days : $25
- Express 1 day: $40
- Standard 3 - 7 days: $5
- Free Standard 3 - 7 days: Orders of $150 or more
- Priority 3 days : $12
- Express: $30, 1-2 working days
- Standard 7 - 14 days: $18
Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination.
Refunds and exchanges
- Gift cards
- Downloadable software products
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.